Shipping and returns

Due to the Covid situation our delivery times may be longer.

SHIPPING 

FREE SHIPPING to France and Europe with Colissimo postal service.

Packages are usually shipped 24 to 72 hours after receiving your payment, Monday to Friday. The standart shipping mode is Colissimo postal services, delivered with a signature (except for United Arab Emirates where the only option is Chronopost Express). Another option is Chronopost, urgent delivery. Regarless of the shipping method you choose we will provide you with a link that will allow you to track the delivery of your package on line.

Customer have 2 options of shipping. 

COLISSIMO WITH SIGNATURE - REGULAR POSTAL SERVICE
CHRONOPOST - EXPRESS

KARUNA CACHEMIRE can not be held responsable for delays in shipment of packages.
You will be responsible for all import duties, customs and taxes levied by the country your order is being shipped to.

RETURNS
You have 14 calendar days from the day of receipt of the order to return the ordered products. Customers need to submit a request by e-mail for a return authorization. Once you receive the return authorization send the goods to the following address :

KARUNA CACHEMIRE
Isabelle Lippitsch
2416 route de St Laurent
06610 LA GAUDE
FRANCE

All return goods must have original tags, packaging and not show any signs of wear of use.
The amount of the products only will be refunded on the card used on your original payment. Shipping cost will not be refunded.
The return costs are at your expense.